VisaCentral Replacement Service

VisaCentral understands the importance of keeping your passport and visas secure. If your passport is lost or stolen, the cost and hassle of replacing your travel documents can be overwhelming. For these reasons VisaCentral offers you our Visa Replacement Service. This enables you to replace your unexpired visas, free of charge, and helps you obtain a new passport, even if you are abroad. 

VisaCentral will assist with the replacement of your passport. Due to Canadian laws and regulations, we are unfortunately unable to process a passport application on your behalf. However, our vast experience in the industry of visa and passport procurement has allowed us to acquire the knowledge and the network to seamlessly direct you to the agencies which will issue new travel documents.

We recommend that every client and customer take advantage of our replacement service. You can purchase VisaCentral Visa Replacement Service for merely $C45.00 (ex GST) per passport. VisaCentral will replace all unexpired visas obtained for a transaction, in which the replacement service fee was paid, and we will also cover the cost of replacing your lost or stolen passport. The maximum visa and passport coverage is C$300 per person. 

VisaCentral Visa Replacement Service Terms and Conditions

The Visa Replacement Service can and will only be applied when:

  • You are enrolled in the VisaCentral Visa Replacement Service
  • A visa was obtained by VisaCentral on your behalf
  • A passport is lost or stolen between the time we shipped your passport back to you and the end of your trip. Or if applicable the expiration of your visa. This applies only in the case of a multiple entry visa
  • You are able to show proof that your passport is lost or stolen

Need to file a claim? If you purchased VisaCentral'S Visa Replacement Service you must notify us of your lost or stolen passport, in order to file a claim.

  1. Notify VisaCentral. Call VisaCentral at 866-394-9726 in order to file a claim. You must have your order number or invoice reference number.
  2. Send the completed forms to VisaCentral. Make a copy of your forms and documents for your records and send the originals to the location listed in the VisaCentral Claim Application kit.
  3. Send proof of loss to VisaCentral. Make a copy of the receipt for the passport or the passport claim form proving your passport has been lost or stolen. Send this along with the other pertinent forms to VisaCentral.
  4. VisaCentral will provide you with your order status. As soon as we receive your application, we will begin processing your request. VisaCentral will secure the fastest processing time to replace your lost or stolen passport or visas. We will send you a confirmation email containing a receipt and a link to our online tracking tool. This allows you to access our website and track your claim in real-time.

If you have questions contact a VisaCentral specialist at customerservice@visacentral.ca or  866-394-9726.